Delivery
We will endeavor to package and send out your goods within 24 hours of receipt of your order.  
Goods should be received within 3 - 6 days within UK. Standard UK Delivery charge is £3.95 (Free delivery for orders over £20) Next Day UK Delivery - on orders placed before 2pm Monday - Friday charge is £7.95 (Free delivery for orders over £60) International shipping £5.00 Goods should be received within 7-10 day delivery.

Customer Service
We spend time ensuring our goods are in perfect condition before they are sent out.  All of Charms products are packaged in the appropriate gift box or pouch depending on the order at no extra cost.
You can contact a customer service representative by calling +44 (0)117 9683979, +44 (0)117 9593661, between 9am to 5pm Monday on Friday GMT Standard time, out of hours a message can be left on our answer phone or email us on This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.

Refund / Exchange Policy
In the unlikely event you are not entirely satisfied with your goods Charms will refund your money in full provided goods are returned within 7 days of receipt, unworn and in there original packaging.  Refunds will be credited in full to the original credit card used at the time of purchase. 
If you wish to exchange your goods we will be happy to do so as long as they are returned to us within 7 days of receipt, unworn and in their original packaging.  Once we have received the goods you wish to exchange your new order will be sent out.

For health and hygiene reasons earrings can not be refunded or exchanged. Please call our customer services line to make refund or exchange arrangements.

Privacy 
Charms is committed to protecting the privacy of our visitors and customers to this site.  Personal information collected on the Charms web site is used to process your order and make contact with you if necessary regarding your order.  Charms appreciates how important it is to ensure customers privacy on the internet and will not disclose any information to third parties, unless necessary to ensure safe delivery of your goods.

If you have “opted in” to be included in our database we may, from time to time, let you know about new product ranges and special reductions via email.  As a customer you will at any time have the option to “opt-out” of receiving email communications from Charms, as per the Privacy & Electronic Communications Regulations 2003.

Cookies
Cookies are small text files that record preferences for a particular site’s usage which are stored on your computers hard drive when you visit a site. Cookies are common in sites containing shopping carts as they remember visitor information as they move throughout product pages. If you wish you can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Disclaimer
Whilst all reasonable care is taken to ensure accuracy of the contents and information on this site, Charms UK or anyone associated with Charms UK cannot accept any liability for any loss arising out of direct or indirect use of this information. Charms UK reserves the right to change the data, product specifications, pricing or otherwise amend the contents in full or part at any time without notice.